Shipping & Returns

SHIPPING

Above map can give you an idea about time in Ground transit within normal conditions according to the shipping state. Please advised that these are estimated time frames, depends on carrier's local delivery schedule and federal/local restrictions during unpredicted conditions and not guaranteed. Neither our company or carriers takes responsibilities for such circumstances. If you don't receive your package within expected time frame, contact us or carrier as soon as possible.

If the transit time to your state takes more than 2 days, faster delivery choices are strongly recommended during summer time in order to prevent possible spoilage during transport. We do not take any responsibilities for such situations. Don't forget; air delivery services are always guaranteed.

Ground transit orders are set to ship within 24-48 hours depending on our handling/shipping schedule. If you need your order within a certain time frame, please inform us a ahead. The residential deliveries can be scheduled for 7 days a week depending on your exact loaction.

As soon as we ship your order, you will recieve an email notification with your tracking information. You can track your package from carier's website.

FREE SHIPPING PROMOTION:

You can benefit from Free Shipping under certain conditions. Special limitations for 5 separate regions as seen on the above map are as follows:

• 50lb  <Zone 1>   $125  ($1/lb additional payment required for packages over 50lb)
• 40lb  <Zone 2>   $125  ($2/lb additional payment required for packages over 40lb)
• 30lb  <Zone 3>   $125  ($3/lb additional payment required for packages over 30lb)
• 20lb  <Zone 4-5>$125  ($4/lb additional payment required for packages over 20lb)

In cases where the weight limit is exceeded, you can choose more suitable shipping methods apart from the Free Shipping application. You will see these options while placing your order.

RETURNS:

If you do not receive your order in expected time frame, please contact us in order to trace your order timely. If your package is identified as lost, we will replace it within 24-48 hours.

Our products are all imported from Turkey and other countries and returns are restricted. No returns will be accepted unless the products are arrived in a good shape with acceptable shelf life. We can either replace your item with a similar item or give you an appropriate credit back to your account as store credit or payment credit.